At Neso.store, we stand behind the quality of our products and aim to provide a positive shopping experience for all of our customers. If you are not completely satisfied with your purchase, we are here to help.
Our Return and Refund Policy is as follows:
- Return Period: Customers may return their purchase within 29 days from the date of delivery for a full refund or exchange.
- Eligible Items: To be eligible for a return or exchange, items must be in their original condition, unused, and with all original packaging and tags attached.
- Refunds: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original method of payment.
- Exchanges: If you would like to exchange your item for a different product, please contact us at [email protected].
- Shipping: Customers are responsible for covering the cost of return shipping, and we recommend using a trackable shipping method to ensure that the returned item arrives safely.
If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us.
Address: 5566 W Herriman Main St, Herriman, UT 84096, USA
Office: 112 Phung Hung, Hoa Minh, Lien Chieu, Da Nang, Da Nang City 550000, Vietnam
Email: [email protected]
Hotline1: +1 435-310-5560